Terms & conditions

Terms & conditions

Your use of this Internet Site in any manner, including browsing or making a purchase, constitutes your acknowledgement that you have read the Terms and Conditions and that you agree to follow and be bound by them. The supplier of the goods featured is Penguin LLC, Estonian registry number 12836146.

In addition to conditions set out in Terms all internet purchases are regulated by relevant state regulations.

Penguin reserves the right to unilaterally change Terms and prices of goods sold without prior notice. All purchases are regulated by Terms valid at the moment of purchase. Products available, prices and discounts may differ from retail offers.

Prices are displayed next to products.

In addition to product price you will be charged for transportation according to your chosen delivery type. Delivery type and transportation cost are calculated in order basket after you fill in details about your location zip code and address details.

 

Submitting an order

Choose an item, size and add it to cart.
You can add, delete and change items in the basket.

Tailor Guide – find suitable size!

There is a Tailor Guide link besides each product in our web store. Tailor Guide is an application that helps you to find suitable size for your child. It will measure your child’s basic measurements (length, chest and waist) are Tailor Guide application will then recommend you suitable jacket or coat size. Tailor Guide secures your personal data safe. You can find more info about how you can find your kids size by Tailor Guide application by clicking the link on our home page or on a link next to product.

Special discount code usage

If you have a special discount code or campaign code, please insert it on “coupon code” and press “Apply Coupon” button.
Please find suitable shipping method on a map or in the shipping option list.

To make an order choose “Proceed to checkout”.
Next you can fill in your detailed address and once again choose suitable shipping method.
After filling the order form you will be directed to Payment page.
Order is considered valid after you have successfully made the payment.
You will get a notification e-mail from us informing you of the order details.
When you want to cancel an order contact us via shop@pengukids.com.

 

Payment

All web purchases are subjected to 100 % prepayment.
After completed your order, you can choose either you would like to pay by bank transfer, bank link or credit card.

Payments via bank links can be made in following countries:

Estonian bank links to – Swedbank, SEB, Luminor, Danske, LHV, Coop, Pocopay and Liisi ID.
Latvian bank links – SEB, Citadele and Luminor.
Lithuanian bank links – Swedbank, SEB and Luminor.
Finland bank links – Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, and Säästopankki.

We also acept Visa and MasterCard crecit cards.

All payments are processed outside the web store in banks secure payment environment.

If you would like to use other means of banks please just place the order and as you can’t pay with Estonian bank links, please choose the bank transfer option. You will then receive an invoice on your e-mail for the payment with regular bank transfer.

If you choose bank transfer option, we will create an invoice and send it to your e-mail address. Please kindly check your e-mail and complete the payment. Depending on your country it may take up to few days when we receive it. After receiving your payment, we will post your goods within a business day.

If you have any questions or concerns about orders, payment or delivery, please e-mail us at shop@pengukids.com.

Thank you for your orders and fast payments!

 

PROCESSING OF PERSONAL DATA

The controller of the personal data of the online shop is pengukids.com (registry code 12836146), located at Paavli 5, Tallinn, Estonia, phone +372 522 7900 and email shop@pengukids.com.

What personal data are processed

  • name, phone number and email address;
  • delivery address;
  • bank account number;
  • cost of goods and services and data related to payments (purchase history);
  • customer support data.

Why personal data are processed

Personal data are used to manage the customer’s orders and deliver goods.

Purchase history details (date of purchase, goods, quantity, customer’s data) are used for preparing summaries of goods and services purchased and for analysing customer preferences.

The bank account number is used to reimburse payments to the customer.

Personal data such as email, phone number and the customer’s name are processed to handle any issues relating to the provision of goods and services (customer support).

The IP address or other web identifiers of a user of the online shop are processed for the provision of the online shop as an information society service and for web use statistics.

Legal grounds

Data is being transferred for processing to Maksekeskus AS for payment transaction purposes and activities.

Personal data are processed for the purpose of performing a contract concluded with the customer.

Personal data are processed for performing legal obligations (such as accounting and the settlement of consumer complaints).

Recipients of personal data

Personal data are transmitted to the customer support of the online shop for managing purchases and purchase history and for settling any problems that the customers may have.

The name, phone number and email address are transmitted to the transport service provider selected by the customer. When the goods are delivered by a courier, the customer’s address is also transmitted together with the contact details.

If the accounts of the web shop are kept by a service provider, the personal data are transmitted to the service provider for performing accounting operations.

Personal data may be transmitted to IT service providers if this is necessary for ensuring the functionality of the online shop or for data hosting.

Security and access to data

Personal data are stored in the servers of Elkdata LLC, which are located on the territory of a member state of the European Union or states of the European Economic Area. Data may be transferred to the countries whose data protection levels have been assessed as adequate by the European Commission and to the companies in the USA who have joined the Privacy Shield framework.

Personal data can be accessed by the staff of the online shop in order to settle technical issues related to the use of the online shop and to provide customer support.

The online shop takes appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.

Personal data are transmitted to the data processors of the online shop (such as the providers of transport and data hosting services) and processed under contracts concluded between the online shop and the processors. The processors must ensure appropriate safeguards when processing personal data.

Access to and rectification of personal data

Personal data can be accessed and rectified in the user profile of the online shop. When a purchase has been made without a user account, personal data can be accessed through customer support.

Withdrawal of consent

Where personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw his/her consent by notifying customer support by email.

Storage

Personal data are erased upon the closure of a customer account of the online shop, unless the storage of the data is necessary for accounting purposes or for the settlement of consumer disputes.

For online purchases made without a customer account, the purchase history is stored for three years.

In the event of disputes concerning payments and consumer disputes, the personal data are stored until the claim is satisfied or until the end of the limitation period.

Personal data needed for accounting purposes are stored for seven years.

Erasure

For the erasure of the personal data, customer support must be contacted via email. Requests of erasure are responded to no later than within one month and the period of erasure shall be specified.

Transmission

Requests to transmit personal data submitted via email are responded to within one month. Customer support identifies the person and indicates what personal data are to be transmitted.

Direct marketing messages

Email address and phone number are used for sending direct marketing messages if the customer has given the respective consent. If the customer does not want to receive direct marketing messages, the customer should select the relevant link at the footer of the email or contact customer service.

Where personal data are processed for direct marketing purposes (profiling), the customer has the right to object at any time both to the initial and further processing of his/her personal data, including profiling related to direct marketing by notifying customer support thereof via email.

Dispute resolution

Disputes concerning the processing of personal data are settled through customer support (Penguin OÜ, Paavli 5, Tallinn, Estonia, +372 522 7900, shop@pengukids.com). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).